Last updated August 1, 2026

OSO Spotless Privacy Policy

This policy explains how OSO Spotless Cleaning Service handles information submitted through this website. The site may collect contact details, service preferences, property information, and messages that you choose to provide when requesting an estimate or booking.

Scope of this policy

This policy covers information handled in connection with this website and direct service inquiries to OSO Spotless. The online booking page, Google Map or verified business profile, social networks, directories, and other linked services are operated separately. Review their policies before providing information through those services.

Information you provide

Contact and quote forms may request your name, phone number, email address, requested service, and message. Booking may continue through the business’s separate booking page, which can have its own privacy and payment terms.

Your message may also contain information needed to understand a request, such as the property type, general location, home or business size, current condition, scheduling preferences, pets, access requirements, and requested extras. Only provide details reasonably needed to discuss or coordinate cleaning.

Information not to send through an ordinary request

Do not place payment-card numbers, account passwords, government identification numbers, medical records, alarm codes, lockbox combinations, or other highly sensitive information in a general quote message or ordinary email. Confirm an appropriate way to exchange necessary access or payment information.

How information is used

Submitted information may be used to respond to requests, prepare estimates, coordinate service, provide customer support, prevent misuse, and improve the website. OSO Spotless does not promise that ordinary email or web communication is appropriate for sensitive personal information.

Information may also be used to clarify scope, confirm scheduling or access, maintain service and communication records, address questions or disputes, and meet applicable business or legal obligations.

Consent to contact

When you submit a form, you consent to being contacted about the request by phone, email, or text as applicable. Message and data rates may apply. You may ask the company to stop promotional messages.

A request to stop promotional communication does not prevent service-related communication that is reasonably necessary for an active inquiry, booking, appointment, payment, support matter, or legal obligation.

Service providers and links

The website may use hosting, form, booking, analytics, payment, map, and communication providers. Links to Google, social platforms, directories, and the booking system lead to third-party services with their own policies.

Those providers may process information to perform their functions. The information available to a provider depends on the feature used—for example, opening an external booking page differs from sending an email or loading a map. This policy does not replace a third party’s privacy notice.

Retention and security

Information may be retained as reasonably needed for service, legal, safety, and recordkeeping purposes. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Retention can depend on whether an inquiry becomes a booking, whether service or payment records must be maintained, whether a support issue remains open, and whether applicable requirements call for a longer period. Information no longer reasonably needed may be deleted or de-identified where appropriate.

Your choices

You may request access, correction, or deletion of information where applicable by contacting info@osospotless.com. Identity or legal requirements may need to be verified before a request is completed.

Requests can be limited where information must be retained for an active service, transaction, security concern, legal claim, or other applicable obligation. A response may explain when a requested action cannot be completed in full.

Policy changes

This policy may be revised as the website, service process, providers, or applicable requirements change. The date at the top identifies the published version shown on this page.

Contact

Questions may be sent to info@osospotless.com or discussed by calling +1 877-754-5614.

For service questions, use the New York cleaning contact page. Website use is also subject to the cleaning service website terms.